Privacy Policy

There are two kinds of account. A shop account belongs to a tailor or designer, who uses SeamFlow to manage clients, measurements, orders, invoices and fabrics, and to publish their work so customers can find it.

A customer account belongs to someone looking for a tailor. They can browse published work, send an enquiry, chat, share their own measurements, post a request and follow an order.

Parts of SeamFlow can be read with no account at all: a shop’s public page, and the published designs in Discover.

Where this policy says “you”, it means whichever of those describes you. Where the two are treated differently, we say so.

Account information: the email address and/or phone number you sign up with, and your language, currency and country preferences. For a shop account, also your business name, your city, and anything else you choose to put on your public page.

Work you record (shop accounts): your clients’ names, phone numbers, addresses and measurements; order details, notes, prices and dates; group orders and their members; fabrics; invoices; and the photos you upload.

What you send as a customer: the enquiries and messages you send a shop, the measurements you choose to share with one, the requests you post, and the orders a shop has created for you.

Messages and support: the contents of conversations between a shop and a customer, and of any support ticket you open, including photos attached to either.

Payment information: when you buy a subscription we record the plan, the amount, the currency, the method and whether it succeeded. Mobile-money payments need the phone number you are paying from. We never see or store full card numbers — those go straight to our payment provider.

Device permissions you grant: the camera and photo library (to add photos), contacts (only the one contact you pick, to save a client), the microphone and speech recognition (only while you hold the voice button in the assistant), and location (see section 7). Each is asked for at the moment it is needed, and SeamFlow works without any of them — that one feature is simply unavailable.

Device & usage data: a push-notification token so we can send reminders, basic device and app information, and standard logs used to keep the service running and to diagnose problems.

Most of what you record is private. Your client book, your orders, your measurements, your invoices and your conversations are visible only to you — and, for a conversation, to the person on the other side of it.

Some things about a shop are public: readable by anyone, with or without a SeamFlow account, and possibly indexed by search engines. Those are your business name and city, the designs you publish, your verified mark if you have one, the social handle you link if you choose to, and a few signals about how you work, such as how quickly you typically reply and how many orders you have completed.

Publishing is a choice. A design becomes public only when you publish it, and you can unpublish it at any time.

Think about the people in your photographs. If an image shows a client or a model, make sure they are content for it to appear publicly before you publish it.

To provide the core service: storing and syncing your work across your devices, delivering messages, and letting customers find shops and follow their orders.

To send the notifications and reminders you have enabled (for example, upcoming fittings and delivery dates), and the emails about your plan that you have agreed to receive.

To take payment for a subscription and keep a record of it.

To provide support, keep the service secure, prevent abuse, and improve how SeamFlow works.

We do not sell your personal information, and we do not use the content you enter to advertise to you.

Several optional features send data to Anthropic, which runs the model that answers. None of them run unless you ask for them.

Describing a photo, reading measurements from a photo, filing a design and tidying up notes each send the one image or the one piece of text you chose, and nothing else.

The assistant is broader. To answer a question it may look up your own clients, orders, measurements, invoices, fabrics and group orders, and what it looks up is sent with your question. It can also propose a change — creating an order, say — but nothing is saved until you confirm it on screen.

Anthropic processes this in order to produce the answer and does not use it to train their models.

If you would rather no business data reached a model, do not use the assistant. Everything else in SeamFlow works without it.

Subscriptions are sold through our payment provider, Fapshi, which handles mobile money and cards. To take a payment we pass them the amount, the currency, a reference and — for mobile money — the phone number you are paying from.

We receive back whether the payment succeeded and a transaction reference, and we keep both as the record of what you paid. We do not receive or store full card numbers.

Verification is optional. Skipping it changes nothing about what you can do in SeamFlow.

Confirming your phone number sends that number to Didit, who deliver a one-time code over WhatsApp or SMS and tell us whether the code you typed was correct. We keep the number and the fact that it was confirmed.

The work photo you take is seen only by SeamFlow staff reviewing your request. It never appears on your shop or in Discover, and we delete it 90 days after we decide.

If you link a social account, the handle you give becomes public on your shop once a member of our team has confirmed the account is yours.

If you confirm your area, the app takes one location reading at the moment you tap the button, and never again. There is no background tracking and nothing keeps running afterwards. We round the reading before it leaves your device, store it with your verification request, and show customers only the neighbourhood — never a point on a map.

A business registration number, if you give one, is seen only by staff and is never published.

We rely on a small number of providers to run SeamFlow. Each processes data on our behalf, under their own security and privacy commitments.

Supabase: database, authentication and file storage. Render: the servers the apps talk to. Vercel: hosting for our website and the browser version of the app. Upstash: background job queues.

Expo: delivery of push notifications. Resend: delivery of email. Didit: phone-number verification. Fapshi: payments. Anthropic: the AI features described in section 5. Sentry: error reports that help us find and fix crashes.

If you run a shop, the client details you type in are yours. You decide what to record and why; we store and process it on your behalf, solely to provide SeamFlow to you. You are responsible for having a proper basis to collect those details and for how you use them.

A customer who holds their own SeamFlow account is different. Their account, their messages and the measurements they choose to share are their relationship with us, not something you hold on their behalf — so they exercise their rights with us directly, and we answer to them for it.

Your data is stored on our providers’ cloud infrastructure. It may be processed in countries other than your own; where that happens we rely on appropriate safeguards.

Messages and support requests are kept on our servers as a record, so a lost or replaced phone never loses a conversation. Your phone also keeps a copy of recent chats so they open quickly and can be read offline; that copy is erased when you sign out. Full-size photos shared in a chat are removed 90 days after the order they relate to is delivered. A smaller preview is kept, so the conversation still makes sense, and nothing is removed while that order has an open support request.

Verification photos are deleted 90 days after we decide on the request. A request you withdraw is cleared on the same timetable, counted from when you sent it.

We keep your data while your account is active. When you ask us to delete your account, your public page stops being visible immediately and everything is erased 30 days later. The delay exists so you can change your mind: sign in at any point during those 30 days and choose “Keep my account” to cancel. After that it is permanent and we cannot recover it for you.

Two things outlast a deletion, and neither identifies you. Messages you sent stay in the other person’s conversation with your name and their contents removed, so their side of the thread still makes sense. And we keep records that identify nobody where they are needed to keep the service working for other people.

You can access, correct, export or delete your data. To delete your account, open the app and go to Settings → Account → Delete my account, which also offers you a copy of everything to download first. If you no longer have the app installed, seamflowtech.com/delete-account explains how to ask us instead. For anything else, email us and we will help.

You can also turn notifications and plan emails off in Settings, unpublish any design, withdraw a verification request while it is still with us, and ask us to remove a verified mark.

Depending on where you live, you may have additional rights under local law (such as the right to object to or restrict certain processing).

We protect your data with encryption in transit, access controls, and an optional on-device PIN lock. Staff access to the tools that can read account data requires a second factor at sign-in.

No method of transmission or storage is ever 100% secure, but we work to protect your information and to respond quickly to any issue.

SeamFlow is not directed to children. You must be at least 16 to hold an account, and we do not knowingly collect personal information from anyone younger.

SeamFlow does not use advertising or analytics cookies, and we do not track you across other websites or apps.

The website remembers one display choice (which kind of visitor you said you were) in your browser’s local storage, on your own device. The browser version of the app keeps you signed in by storing your session the same way, so signing out or clearing site data ends it. Our hosting providers keep standard server logs, as described above. You can clear this storage at any time in your browser settings.

We may update this policy as SeamFlow evolves. The "last updated" date at the top reflects the latest version, and we will make reasonable efforts to notify you of material changes.

Questions about privacy? Email us at contactseamflow@gmail.com and we’ll get back to you.